Refund policy

At HYPEGRL, we want you to be completely satisfied with your purchase. If you are not happy with your item for any reason, we are here to help. Please review our return policy below for details on how to return or exchange your items

Return Eligibility

• Timeframe: Items can be returned within 30 days of receipt for a refund or exchange.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including:

• • Sale or clearance items
  • Gift cards
  • Underwear and swimwear (for hygiene reasons)

Custom or personalized order

Refunds

• Processing Time: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email or phone number] with details and photos of the defect. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our return policy, please contact us!